order-received
Thank you for your order of DuraGrass
You are one step closer to a greener yard. Here at the “grass factory” we will set aside your turf for you and get delivery lined up.
An email that will inform you that your product is on the way will be from our parent company, GrassWorx, LLC. It will have an invoice in it, which means we have charged your card and your product is on the way.
If you have any questions at all, please contact our customer service department and they’ll be glad to help.
duragrass@grassworxllc.com
800-813-5221
Order status...
Your Order Has Been Received
Complete
Here's what happens next...
Order Preparation
Orders are processed and prepared in 2 business days.
Shipping
We choose a shipping provider based on the size of your order. You’ll receive an email from GrassWorx with your tracking number.
DuraGrass Received
Depending on where you are located, your product should arrive 2-7 days after it leaves GrassWorx.
A note from us at GrassWorx
We’re so grateful you’ve chosen to order directly from us. We want to share a little about who we are — and why we sometimes ask for a bit of patience.
We’re a single factory team doing our very best to serve our customers directly. Unlike the giants like Amazon or Walmart, we don’t have massive warehouses or fleets of trucks standing by. We make the product ourselves — right here in St Louis — and shipping each order out individually can take us a little extra time.
GrassWorx was originally built to send out full truckloads to big retailers, so handling small parcel shipments has been a big learning curve. We’re improving every day, growing, and working hard to meet the expectations set by the big guys, and by you. You can learn more about GrassWorx here.
We truly appreciate your understanding and support as we continue to get better at serving you — directly from our hands to your home.
With gratitude,
Your GrassWorx DuraGrass team
